Privacy Policy

At SOAPNoteAPI, we are committed to respecting your online privacy and recognize the need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us.

We may collect personal identifying information such as name and email if you contact us directly via email or form submission, or by creating an account to use our service. We may also collect non-personal information, such as your IP address, browser type, and usage data when you access our API.

We use the collected information for various purposes such as providing and maintaining the Service, detecting and addressing technical issues, and providing customer support. We may use your information to:

• Provide, maintain, and improve our API and its services
• Respond to your inquiries and support requests
• Communicate with you about updates, promotions, and news related to SOAPNoteAPI
• Analyze user behavior and trends to improve our services

SOAPNoteAPI maintains compliance with HIPAA standards. We ensure that all PHI is safeguarded according to HIPAA guidelines. Users are responsible for ensuring that their use of our services complies with HIPAA, including obtaining necessary patient consents before sharing PHI with SOAPNoteAPI.

We offer a Business Associate Agreement (BAA) to users who qualify as covered entities under HIPAA. This BAA outlines the responsibilities of both parties to ensure compliance with HIPAA regulations.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

For payment processing, we use a third-party service. When you make a payment, your credit card information and other sensitive payment details are managed by our payment processor and are not stored or collected by us. The collection and use of this information are governed by the payment processor's Privacy Policy.

a. Recording and Privacy: All recordings made using the Audio SOAP Note feature will be automatically deleted from our systems within a specified timeframe after the SOAP Note is generated. Users must ensure they have the necessary consent from patients or clients before recording sessions.

b. Data Security: We ensure that all recordings and generated notes are handled in compliance with HIPAA standards to maintain the confidentiality and security of patient information.

c. Use of Recordings: The audio recordings will be used solely for generating SOAP notes and will not be stored or used for any other purpose.

We may update our Privacy Policy from time to time. All changes will be posted on this page. Your continued use of the SOAPNoteAPI following the posting of an updated Privacy Policy constitutes acceptance of those changes.

If you have any questions about this Privacy Policy, please contact us at hello@soapnoteapi.com.